Technical Support Policy

Technical Support Policy

Simplicity Systems software (Sight Survey, Collector Connector, Contour It, LegalEase, Survey 4.0) includes Free (but not Toll-Free) Technical Support.

Other third-party software you may have purchased through Simplicity Systems is supported by the manufacturer of that software. Click on the links below for contact information.

Support Hours

Technical support is available by telephone at (828) 338-2516, Monday through Friday 8:00 AM to 5:00 PM Eastern Time. Technical support is also available by sending a detailed e-mail to our support department. If you are having trouble with a particular job, please include the .zak and .drg files as attachments to your email.

Help Pages

This web site contains many pages of commonly known support issues. We encourage you to access these pages before calling technical support.

Training

Training is available but it is not free. If you need more in-depth operational assistance, you may be charged for your support call, or a training session may be arranged.

For help with other software:

LI Contour, LI Contour V+, & LI Profiler AB Consulting Co., Inc. 3939 North 48th Street Lincoln, NE 68504-1401 Tel: (402) 464-8021 Web: abconsultingcompany.com

Scan2CAD, CAD2View, & Plot2PDF Softcover International Limited 364 Milton Road, Cambridge CB4 1LW England Tel: +44 (0)1223 42 43 42 Fax: +44 (0)1223 42 44 00 Web: softcover.com

Simplicity CAD 2000 & 2001 MicroSurvey Software, Inc. Eastern Office (EST) 8:00AM-4:30PM Tel: (705) 752-2911 Fax: (705) 752-2133 Western Office (PST) 9:00AM-5:30PM Tel: (800) 668-3312 Fax: (877) 707-0150 Web: microsurvey.com/suport/index.htm

Survey Exam Master Michael Saltarelli 25 Linwood Avenue Tonawanda NY 14150 Tel: (716) 830-0320 or (716) 693-5993 Fax: (716) 693-0457

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